Frequently Asked Questions
Everything you need to know about your next evening wear purchase.
How do I determine the correct size for an evening gown?
We recommend taking accurate measurements of your bust, waist, and hips, then comparing them to our specific Xscape Evenings size chart located on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit that can be tailored.
What is your return policy for special occasion dresses?
We offer a 30-day return window for unworn, unwashed items with all original tags still attached. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your dress for a fast-approaching event.
Do you offer international shipping?
Yes, we ship to a variety of countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options such as Klarna and Afterpay.
Are your dresses ready-to-wear or made-to-order?
All items on our website are ready-to-wear and in stock unless otherwise stated. This ensures that we can ship your evening gown as quickly as possible for your special event.